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Newbie
Posts: 2
Registered: ‎01-25-2014
0

Micro USB Bluetooth Adapter "failed to update Bluetooth Software" at validating process

[ Edited ]

I just picked up this bluetooth dongle from bestbuy today, and I plugged it in and after I tried to install the driver through the provided cd, it seemed like it wasn't doing anything. So I found the driver online from broadcam, which is linked from this website, and when I try to download the driver, it shows up with the normal download status and it passes the detection process but stops at the validating process. Then an error message pops up saying "failed to update Bluetooth Software." or along the lines of that.

 

I'm not sure what I'm doing wrong, but when I first plugged the dongle into my comp there was an error with downloading the bluetooth peripheral device drivers or whatever, but I found a fix (not sure if it's working but it no longer shows a yellow box with exclamation point next to the bluetooth peripheral device icon in device manager) and now it seems to be fine with that part. I'm on Windows 7 and I'm trying to stream music from my galaxy s4 to my pc. Any help would be greatly appreciated, I've been stumped for hours!

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Micro USB Bluetooth Adapter "failed to update Bluetooth Software" at validating proces

Hello nicknawk,

Welcome to Community@ Rocketfish™!

The yellow exclamation point meant there was a hardware conflict of some kind when you connected it.  What is most likely happening is that your computer already has the standard Windows Bluetooth drivers installed already.  Is there a bluetooth icon in your control panel? 

 

If there is the bluetooth icon, can you open it and try to pair yourGalaxy S4?

Regards,
Jeremy
Rocketfish™ Support

Newbie
Posts: 2
Registered: ‎01-25-2014
0

Re: Micro USB Bluetooth Adapter "failed to update Bluetooth Software" at validating proces

Thanks for the response, I do not see a bluetooth icon in my control pannel but there is one on the taskbar in the hidden icons tab. I have been able to connect my gs4 but everytime windows seems to install some drivers, and they most install except for bluetooth peripheral device drivers. I have tried turning off automatic windows updates completely but this did not stop it from auto downloading them. When my gs4 is connected to the bluetooth, I've seen examples where if i click on my device in devices and printers, a new window should open up with things I can do with bluetooth like stream music/photos/videos, but instead I get the properties of my phone, so I don't think it's connecting to the bluetooth adapter properly.

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Micro USB Bluetooth Adapter "failed to update Bluetooth Software" at validating proces

Hello nicknawk,

Do you have anything besides your phone that you could attempt to connect via Bluetooth?

 

When you download the Broadcomm software, are you saving to disk before running it?

 

The latest Broadcom drivers and software have been tested and verified to work for Windows 2000, Windows XP, Windows Vista, Windows 7, and Windows 8 by our engineering team.  The links on the RF-MRBTAD and RF-BCDM4 pages will take you to these most updated drivers and software here.   The "SetupBtwDownloadSE.exe" file contains the drivers and Bluetooth software needed for all of the supported operating systems.

  • Before installing any drivers, first insert the adaptor to determine if the preinstalled drivers from your OS will function the unit, if they do no additional installation is needed. If the preinstalled drivers do not work then proceed to the below.

Driver Installation:

  1. To install the software you will first want to uninstall any existing Bluetooth software and drivers from your computer and restart.  This includes all of the Broadcom and Widcomm software.
  2. After the computer has rebooted, plug the USB Bluetooth adapter into your computer.
  3. Download the Broadcom software, making sure you save it to your computer.
  4. Run the "SetupBtwDownloadSE.exe" file as Administrator
  5. Follow the on screen prompts
  6. Pair your devices to the computer by following there manufactures pairing instructions.

If your RF-MRBTAD or RF-BCDM4 isn't working after these steps or fails during one of the steps,  there is possible a software or hardware conflict preventing it from working.  If you are not successful after trying the install, you may want to seek the assistance of Geek Squad through a paid service. 



Regards,
Jeremy
Rocketfish™ Support

Newbie
Posts: 4
Registered: ‎07-18-2015
0

Re: Micro USB Bluetooth Adapter "failed to update Bluetooth Software" at validating proces

Wrong.. yellow icon doesnt mean hardware conflict in Device Manager.  That means no drivers installed.  Clearly there's a problem here HERO since everyone has this issue with windows 7.  This dongle is worthless in windows 7 even though "it comes with the latest drivers" .. thats a bs response too.

Newbie
Posts: 4
Registered: ‎07-18-2015
0

Re: Micro USB Bluetooth Adapter "failed to update Bluetooth Software" at validating proces

Yah that didnt work....

Newbie
Posts: 1
Registered: ‎07-27-2016
0

Re: Micro USB Bluetooth Adapter "failed to update Bluetooth Software" at validating proces

OP you must perform a restart after the intial installation of the driver the exclamation can be a missing driver or driver not working correctly

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Newbie
Posts: 4
Registered: ‎07-18-2015
0

Re: Micro USB Bluetooth Adapter "failed to update Bluetooth Software" at validating proces

Any other suggestions besides the obvious?  YFI