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Newbie
Posts: 1
Registered: ‎01-16-2012
0

Rocketfish 720p Webcam RF-HDWEB

I recently bought this new webcam, and it was working fine for a day, and now the video wont work. I'm trying to use it with skype, and the microphone for it works, but the video isn't recognized.

Rocketfish Product Specialist
Posts: 238
Registered: ‎03-22-2011
0

Re: Rocketfish 720p Webcam RF-HDWEB

Hello omegaman98,

Welcome to Community@ Rocketfish™!

Can you please provide me with the make and model of your computer as well as the type of operating system you are using.

Regards,
Tom
Rocketfish™ Support

Newbie
Posts: 1
Registered: ‎04-03-2015
0

Rocketfish HD Webcam Pro Issue

Hi, I'm having trouble trying to run my webcam. It has be updated and installed onto my pc but it still doesn't access when I try using skype for an example. When I run the webcam on other pcs it works fine so I'm not sure what to do. Help please

 

http://www.rocketfishproducts.com/products/computer-accessories/RF-HDWEB10.html

 

Sincerely,

Teresa Nguyen 

Rocketfish Support
Posts: 157
Registered: ‎07-21-2014
0

Re: Rocketfish HD Webcam Pro Issue

Hello TeresaNguyen629,

Welcome to Community@ Rocketfish™!

Have you tried the webcam with different software to see if the other programs can use it? In many cases, you may need to go into the skype settings to test and make adjustments to skype to be able to interact with the webcam. What version Operating System are you using?

Regards,
Jon
Rocketfish™ Support

Newbie
Posts: 1
Registered: ‎10-06-2015
0

Re: Rocketfish 720p Webcam RF-HDWEB

[ Edited ]

I also have a RF-HDWEB.

 

After upgrading my Mac Mini OS X to El Capitan, the micophone does not work. More specifically, it creates so much static that others cannot hear my words.

 

Is there any fix?

Rocketfish Support
Posts: 74
Registered: ‎08-27-2015
0

Re: Rocketfish 720p Webcam RF-HDWEB

Hello LoseSome,

Welcome to Community@ Rocketfish™!

 

You can try to redownload the driver for the webcam. The driver is available on the products page. The driver hasnt changed since DEC 2012 though. Also make sure to run a tuner in the app if at all possible.  

Regards,
Ryan
Rocketfish™ Support