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Visitor
Posts: 5
Registered: ‎11-30-2013
0

Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

Can anyone help with this?  I have a Dell Optiplex 9020 mini tower running Win 7 64-bit.  I attached a Rocketfish Micro USB bluetooth adapter model RF-MRBTAD to a USB 2.0 port and the adapter's blue light is on.  Win 7 sees the adapter and has installed both Broadcomm  Bluetooth USB 3.0 driver version 12.0.0.8047 and Microsoft Bluetooth Enumerator driver version 6.1.7601.17889.  Both drivers are reported to be working properly.  The bluetooth devices listed under network adapaters are also reported as working properly.  My bluetooth settings under Devices & Printers are configured properly and the bluetooth adapter will recognize my Rocketfish wireless headset, pairing it to my computer and providng me with all the services.

 

Here's my issue.  I have misplaced the original install disk (if there was ever one) and I need to reinstall the software for this adapter so I can use my headset for computer audio and telephony access.  Rocketfish's site redirected me to WIDCOMM's site to download the current driver/software program for Win 7.  When I try to run the suggested program "SetupBtwDownloadSE" it will detect the adapter but fails at the point of validation producing the following error message: Failed to update bluetooth sotfware.  Furthermore, Win 7 recognizes and pairs my headset to the computer but I when I try to stream PC based audio/music files through my headset it doesn't work like it used to under Win XP.  Instead the music continues to come through my PC speakers.  I haven't gotten around to testing it for the dual audio/telephony access aspect yet.

 

Does anyone have any thoughts on what might be going on here and how I might troubleshoot this?  Anyone else have a similar problem that they solved?  I'm sooooo confused!  Smiley Frustrated

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

Hello Hip_Granny,

Welcome to Community@ Rocketfish™!

From what you're saying, it doesn't seem like the adapter is the issue.  If the computer can see the headset, then our device is working properly.  You'll probably need to contact the headset manufacturer.  I'm going to keep digging to see if there's something I'm missing though.

Regards,
Jeremy
Rocketfish™ Support

Visitor
Posts: 5
Registered: ‎11-30-2013
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

[ Edited ]

Thanks for the suggestion Jeremy.  My bluetooth headset is made by Rocketfish so logically they should both be compatible and pair up and I should be able to stream all audio from my PC through my headset but this isn't happening.  That is why I am so mystified.  Any other suggestions?  Any idea why the Widcomm application locks up in the middle of install?

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

Hello Hip_Granny,

It's giving you that message because you already have the bluetooth drivers installed, so there is no need to install the drivers again.

Regards,
Jeremy
Rocketfish™ Support

Regular Contributor
Posts: 204
Registered: ‎04-03-2013
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

Hello Hip_Granny,

 

With Windows 7 it isn't necessary to download the Broadcom software linked on our site because Windows 7 already includes the needed drivers.  Based on your description your RF-MRBTAD is working properly.  I think your issue is that your computer isn't set to use your Bluetooth headset as the default audio device.  You will need to go into your computers audio settings and tell it to use the Bluetooth headset as the default input and output device.  Once that is done your computer should use the headset for input and output when it is connected.

Regards,
Cory
Rocketfish™ Support

Newbie
Posts: 3
Registered: ‎01-10-2014
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

[ Edited ]

Howdy,

 

I came across this thread doing a search. I'm having the exact same problem but with a JAM HDMX Bluetooth speaker.

 

My adapter can see the device, however the drivers for it say Bluetooth Peripheral Device and I can't get it any further. I've also attempted to download the broadcom software I'm getting the same message.

 

I've tried this on Windows 7, and Windows XP. Both instances the software fails at "Failed to update Bluetooth Software".

 

I've got a ticket in to JAM Audio also, but I'm thinking there is something wrong with the Broadcom website. This has been going on since Christmas I've been struggling with this, any ideas and pointers to test would be helpful.

Visitor
Posts: 5
Registered: ‎11-30-2013
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

Ddraig,

 

I ended up buying the updated Asus bluetooth adapter designated as being Win 7 & 8 compatible and now my Rocketfish headset is properly paired with my computer and works just fine when I stream musice and audio files through my PC.  That might be your only solution.

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

Hello Ddraig,

Welcome to Community@ Rocketfish™!

Just a quick question, when you say that your adapter can see the device, are you saying that it can see the speaker?

Regards,
Jeremy
Rocketfish™ Support

Newbie
Posts: 3
Registered: ‎01-10-2014
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

Yes I can see it as a device under Control Panel\Hardware and Sound\Devices and Printers However when I look at what drivers it is trying to use for the speaker, it just says Bluetooth peripheral device. It isn't recognized as a speaker under Control Panel\Hardware and Sound\Sound though, just under
Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Rocketfish Micro USB Bluetooth Adapter & Win 7 64-bit

Hello Ddraig,

The latest Broadcom drivers and software have been tested and verified to work for Windows 2000, Windows XP, Windows Vista, Windows 7, and Windows 8 by our engineering team.  The links on the RF-MRBTAD and RF-BCDM4 pages will take you to these most updated drivers and software here.   The "SetupBtwDownloadSE.exe" file contains the drivers and Bluetooth software needed for all of the supported operating systems.

 

  1. To install the software you will first want to uninstall any existing Bluetooth software and drivers from your computer and restart.  This includes all of the Broadcom and Widcomm software.
  2. After the computer has rebooted, plug the USB Bluetooth adapter into your computer.
  3. Download the Broadcom software, making sure you save it to your computer.
  4. Run the "SetupBtwDownloadSE.exe" file as Administrator
  5. Follow the on screen promts
  6. Pair your devices to the computer by following there manufactures pairing instructions.

If your RF-MRBTAD or RF-BCDM4 isn't working after these steps or fails during one of the steps,  there is likely a software or hardware conflict preventing it from working.  A possible remedy for these conflicts would be to reinstall your operating system and then reinstall the Bluetooth adapter.  Keep in mind that you will want to back up all of your files before reinstalling the operating system.  If you are not comfortable reinstalling the operating system yourself you could seek the assitance of Geek Squad or another computer repair vendor through a paid service.  This would be the final troubleshooting step you could attempt and if the adapter still will not work I would recommend returning with your Bluetooth adapter and a copy of your receipt to your place of purchase in order to pursue the possibility of warranty repair or replacement.

Regards,
Jeremy
Rocketfish™ Support