12-13-2013 10:58 PM - edited 12-13-2013 10:59 PM
I just bought a new Rocketfish RF-MRBTAD Bluetooth dongle from future shop but I can't seem to get it installed, I downloaded the (supposed) windows 8 fix but whenever I try and install I get this error every time. I am running windows 8.1 (I think that might be the problem) on a newly built tower with all my drivers up to date.
I have tried all the other methods and I am getting nowhere.
if you need more info I can gladly provide it
12-16-2013 07:46 PM
Welcome to Community@ Rocketfish™!
I'm not sure which 8.1 fix you have there, but that is the first time I'm seeing that screen. We do not do any kind of downloads that require you to take a survey or anything like that. I send every post like yours to the engineers because we have had no problem on with Windows 8 or 8.1. They are continuing to test and look for any compatiblity issues with Windows 8 and 8.1.
12-17-2013 12:47 AM
12-19-2013 04:29 PM
Again this is the same exact error I get and have been waiting on a fix for some time. Yet I continue to read that you cant replicate the error. I guess all I want to know at this point is where this leaves me? Do I simply need to return the product?
12-26-2013 02:32 PM
Having similar issues. Just upgraded to Windows 8.1 today and Rockfish USB BT adapter fails to load.
D/L'd the updated driver @ http://www.broadcom.com/support/bluetooth/update.p
But clearly 8.1 does not work.
Also set the .exe properties to run in Windows 8 compatibility mode and got same results.
Is there an updated driver to the updated driver. I prefer not to regress back to Windows 8.
12-26-2013 05:54 PM
I deleted/uninstalled your driver and used the Windows 8.1 Generic Bluetooth Adapter then rebooted.
After the reboot I was able to successfully pair my Parrot Zik V1.06 bluetooth headset.
12-31-2013 07:46 PM
Windows 7, 8, and 8.1 all have Bluetooth software built in to them. There is no need to install our drivers over the Windows drivers.
01-05-2014 06:04 PM - edited 01-05-2014 06:04 PM
01-28-2014 06:25 PM
The latest Broadcom drivers and software have been tested and verified to work for Windows 2000, Windows XP, Windows Vista, Windows 7, and Windows 8 by our engineering team. The links on the RF-MRBTAD and RF-BCDM4 pages will take you to these most updated drivers and software here. The "SetupBtwDownloadSE.exe" file contains the drivers and Bluetooth software needed for all of the supported operating systems.
If your RF-MRBTAD or RF-BCDM4 isn't working after these steps or fails during one of the steps, there is likely a software or hardware conflict preventing it from working. A possible remedy for these conflicts would be to reinstall your operating system and then reinstall the Bluetooth adapter. Keep in mind that you will want to back up all of your files before reinstalling the operating system. If you are not comfortable reinstalling the operating system yourself you could seek the assistance of Geek Squad or another computer repair vendor through a paid service. This would be the final troubleshooting step you could attempt and if the adapter still will not work I would recommend returning with your Bluetooth adapter and a copy of your receipt to your place of purchase in order to pursue the possibility of warranty repair or replacement.