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Newbie
mr_abomination
Posts: 2
Registered: ‎12-13-2013
0

Rocketfish RF-MRBTAD not installing on windows 8.1

[ Edited ]

I just bought a new Rocketfish RF-MRBTAD Bluetooth dongle from future shop but I can't seem to get it installed, I downloaded the (supposed) windows 8 fix but whenever I try and install I  get this error every time. I am running windows 8.1 (I think that might be the problem) on a newly built tower with all my drivers up to date.

 

I have tried all the other methods and I am getting nowhere.

 

if you need more info I can gladly provide it

Rocketfish Product Specialist
JeremyS-RF
Posts: 236
Registered: ‎10-15-2013
0

Re: Rocketfish RF-MRBTAD not installing on windows 8.1

Hello mr_abomination,

Welcome to Community@ Rocketfish™!

I'm not sure which 8.1 fix you have there, but that is the first time I'm seeing that screen.  We do not do any kind of downloads that require you to take a survey or anything like that.  I send every post like yours to the engineers because we have had no problem on with Windows 8 or 8.1.  They are continuing to test and look for any compatiblity issues with  Windows 8 and 8.1.

Regards,
Jeremy
Rocketfish™ Support

Newbie
mr_abomination
Posts: 2
Registered: ‎12-13-2013
0

Re: Rocketfish RF-MRBTAD not installing on windows 8.1

i feel dumb, i posted the wrong error... here is the real one

 

i dont have an 8.1 fix, i just downloaded this fix from the website your product page directed me to.

Visitor
sanchosod
Posts: 4
Registered: ‎11-30-2013
0

Re: Rocketfish RF-MRBTAD not installing on windows 8.1

Again this is the same exact error I get and have been waiting on a fix for some time. Yet I continue to read that you cant replicate the error. I guess all I want to know at this point  is where this leaves me? Do I simply need to return the product?

Newbie
kturk
Posts: 2
Registered: ‎12-26-2013
0

Re: Rocketfish RF-MRBTAD not installing on windows 8.1

Having similar issues. Just upgraded to Windows 8.1 today and Rockfish USB BT adapter fails to load.

 

D/L'd the updated driver @ http://www.broadcom.com/support/bluetooth/update.php  which says, 

 

System Requirements

 

  • Windows 8/8.1, Windows 7, Windows Vista or Windows XP operating system
  • Computer with either a Broadcom-enabled embedded or USB plug-in Bluetooth wireless adapter

But clearly 8.1 does not work.

 

Also set the .exe properties to run in Windows 8 compatibility mode and got same results.

 

Is there an updated driver to the updated driver.  I prefer not to regress back to Windows 8.

 

 

Newbie
kturk
Posts: 2
Registered: ‎12-26-2013
0

Re: Rocketfish RF-MRBTAD not installing on windows 8.1

Just in:

 

I  deleted/uninstalled your driver and used the Windows 8.1 Generic Bluetooth Adapter then rebooted.

 

After the reboot I was able to successfully pair my Parrot Zik V1.06 bluetooth headset.

 

Rocketfish Product Specialist
JeremyS-RF
Posts: 236
Registered: ‎10-15-2013
0

Re: Rocketfish RF-MRBTAD not installing on windows 8.1

Hello everyone,

Windows 7, 8, and 8.1 all have Bluetooth software built in to them.  There is no need to install our drivers over the Windows drivers.

Regards,
Jeremy
Rocketfish™ Support

Newbie
SpasticHelium
Posts: 2
Registered: ‎01-05-2014
0

Re: Rocketfish RF-MRBTAD not installing on windows 8.1

[ Edited ]
Regular Contributor
Cory-RF
Posts: 204
Registered: ‎04-03-2013
0

Re: Rocketfish RF-MRBTAD not installing on windows 8.1

Hello everyone,

 

The latest Broadcom drivers and software have been tested and verified to work for Windows 2000, Windows XP, Windows Vista, Windows 7, and Windows 8 by our engineering team.  The links on the RF-MRBTAD and RF-BCDM4 pages will take you to these most updated drivers and software here.   The "SetupBtwDownloadSE.exe" file contains the drivers and Bluetooth software needed for all of the supported operating systems.

 

  1. To install the software you will first want to uninstall any existing Bluetooth software and drivers from your computer and restart.  This includes all of the Broadcom and Widcomm software.
  2. After the computer has rebooted, plug the USB Bluetooth adapter into your computer.
  3. Download the Broadcom software, making sure you save it to your computer.
  4. Run the "SetupBtwDownloadSE.exe" file as Administrator
  5. Follow the on screen prompts
  6. Pair your devices to the computer by following their manufactures pairing instructions.

If your RF-MRBTAD or RF-BCDM4 isn't working after these steps or fails during one of the steps,  there is likely a software or hardware conflict preventing it from working.  A possible remedy for these conflicts would be to reinstall your operating system and then reinstall the Bluetooth adapter.  Keep in mind that you will want to back up all of your files before reinstalling the operating system.  If you are not comfortable reinstalling the operating system yourself you could seek the assistance of Geek Squad or another computer repair vendor through a paid service.  This would be the final troubleshooting step you could attempt and if the adapter still will not work I would recommend returning with your Bluetooth adapter and a copy of your receipt to your place of purchase in order to pursue the possibility of warranty repair or replacement.

Regards,
Cory
Rocketfish™ Support