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Visitor
Posts: 2
Registered: ‎03-02-2013
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Accepted Solution

Rocketfish RF-iCap23

I can get the keyboard to pair fine, but after a short time of typing it becomes unpaired, the on screen keyboard pops up, and I have to go back into setting and repair it again. I don't have to re-enter a code it pairs immediately, but does not stay paired.

Rocketfish Product Specialist
Posts: 238
Registered: ‎03-22-2011
0

Re: Rocketfish RF-iCap23

Hello Iglaze,

Welcome to Community@ Rocketfish™!

 

I would be more than happy to assist you if you could answer the following questions:

 

  1. Can you pair the keyboard for any length of time with another device?
  2. Can you pair anything else for any length of time with your iPad?


Regards,
Tom
Rocketfish™ Support

Visitor
Posts: 2
Registered: ‎03-02-2013
0

Re: Rocketfish RF-iCap23

I have only tried to pair it with iPads. I have tried at least 4, I work in Assisitive technology at a school corporation. It will stay paired for a couple sentences and then the on screen keyboard pops up. I go back to settings, and hit the Keyboard again, and it pairs right up again no code needed. 

Rocketfish Product Specialist
Posts: 238
Registered: ‎03-22-2011
0

Re: Rocketfish RF-iCap23

Hello Iglaze,

Based upon that new information I would suspect that something internal has failed and as such would recommend that you return with the device and a copy of your receipt to your place of purchase to pursue the possibility of warranty replacement.

Regards,
Tom
Rocketfish™ Support

Newbie
Posts: 1
Registered: ‎05-14-2016
0

Re: Rocketfish RF-iCap23

My Rocketfish RF-icap23 keyboard will not pair.  The bluetooth light stays lit. How can i get it to work?