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Newbie
chapralecr
Posts: 1
Registered: ‎02-14-2012
0

iPad 2 Capsule RF-ICAP14 Broken Power Port Issue

I had to return BOTH of the iPad 2 Capsules RF-ICAP14 I bought.  I bought both units at the BestBuy near my house. 

 

One day after purchasing two capsules for my daughters, the first unit went bad when the USB port came out of the unit when the powercord was removed.  I brought it back and was happy that BestBuy took it back with no problem.  I then went to a different BB and got another rocketfish capsule.  That was my third purchase.  A week later, the second unit (of the original two) broke when the cord was pushed in.  Again, BestBuy was gracious when they took it back.

 

Is this typical for this device?  The USB ports are very tight.  For the third unit, I bought a new USB cable to replace the one that came with the capsule.  That one is a bit smoother, but still significantly tighter than plugging it in to my cell phone.

 

We're currently at one capsule but needing two.  As much as my daugthters enjoy the capsule, I'm having them ask around at school to see what other girls are using.  They've all got iPads, but they all miss their laptops and want "clicky" keyboards.

 

I had to give the unit a 1-star review at BestBuy.com.  Sorry, but bad manufacturing quality on the power port is unforgivable.

Regular Contributor
Justin-RF
Posts: 655
Registered: ‎10-29-2010
0

Re: iPad 2 Capsule RF-ICAP14 Broken Power Port Issue

Hello chapralecr, 

 

Welcome to Community@ Rocketfish™!

 

Excellent feedback and thank you for letting us know of the issues that you've been having with our RF-ICAP14! I'm very sorry that you've encountered all of these issues and I'll pass this along to our engineering team. 

 

Regards,
Justin
Rocketfish™ Support

Rocketfish Product Specialist
Zac-RF
Posts: 755
Registered: ‎03-22-2011
0

Re: iPad 2 Capsule RF-ICAP14 Broken Power Port Issue

Hello chapralecr,

 

I have sent you a private message, to view private messages, please login to your account, then click on the envelope in the top right corner of the screen.

Regards,
Zac

Rocketfish™ Support
Newbie
Teudy
Posts: 1
Registered: ‎05-30-2012
0

Re: iPad 2 Capsule RF-ICAP14 Broken Power Port Issue

I just had the same problem with my capsule. When plugging in the usb the internal piece broke. I will be attempting to return to BestBuy. If not able to exchange is it worth having repaired or just buying another one.
Newbie
DoctorDee
Posts: 1
Registered: ‎04-12-2013
0

Re: iPad 2 Capsule RF-ICAP14 Broken Power Port Issue

The power port has broken on my RF-ICAP 14 also, but it is out of warranty.  Can I order the power port part to repair this myself?  Otherwise, my unit is useless after only 15 months.  Thanks. 

Newbie
BacrdiMike
Posts: 1
Registered: ‎06-05-2013
0

Re: iPad 2 Capsule RF-ICAP14 Broken Power Port Issue

The power connector on my KB just broke and I am not sure what to do. Is there a replacement part that I can purchase or warranty?