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Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
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Question 10: Why is there no communication between the headphones and the wireless transmitter?

[ Edited ]
  • Press the PWR button on the wireless receiver to turn the receiver on. The headset has a sleep/standby mode feature to preserve battery life. The unit goes into sleep mode if there’s no input for 3 minutes.
  • Make sure that the wireless receiver batteries are installed correctly. See Question 19.
  • Make sure that the wireless receiver batteries do not need replacing.
  • Make sure that the wireless receiver and wireless transmitter are paired. The LED indicator on the transmitter is solid blue when the devices are paired. See Question 8 if you need to re-pair the devices.
  • Turn off the wireless receiver and wireless transmitter, then turn them back on.
  • Press the Reset button on the wireless receiver. See Question 11 for more information. 
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
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Question 11: How do I reset the wireless receiver?

  • Insert a straightened paperclip into the Reset hole to press the reset button. When this button is pressed, the wireless receiver is reset and goes into pairing mode. Reset should only be used when a connection between the wireless receiver and wireless transmitter cannot be made.
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
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Question 12: What does the LED indicator on the wireless transmitter mean?

  • The LED is solid blue when the transmitter is connected to (paired) the receiver.
  • The LED blinks blue when the wireless transmitter is turned on.
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
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Question 13: What do the LED indicators on the wireless receiver mean?

  • The MUTE LED is orange when the Mute button on the wireless receiver has been pressed. 
  • The MUTE LED is red when the All Mute button on the headset has been pressed.
  • The MUTE LED is off when the headset is not muted.
  • The PWR LED blinks blue when connected to (paired) the transmitter.
  • The SRS LED lights blue when SRS mode is activated.
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
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Question 14: Why do I have low or no sound coming from my headsets?

[ Edited ]
  • Press the PWR button on the wireless receiver to turn the receiver on. The headset has a sleep/standby mode feature to preserve battery life. The unit goes into sleep mode if there’s no input for 3 minutes.
  • Make sure that the volume on the wireless receiver is not turned down or muted. The LED on the wireless receiver will light orange when Mute is activated.
  • Press the ALL MUTE button (the Rocketfish logo) on the left side of the headset once to make sure that the All Mute function is not activated. The LED on the wireless receiver will light red when All Mute is activated.
  • Make sure that the sound on the connected device (such as a gaming console, computer, or audio device) is not muted or turned down too low.
  • Press the CHAT VOLUME dial on the wireless receiver to control the chat volume.
  • Check the game’s audio settings.
  • Make sure that all connections are correct and secure. Sometimes a cable may appear to be connected but it may not be pressed in all the way.
  • Make sure that the wireless receiver batteries are installed correctly. See Question 19.
  • Make sure that the wireless receiver batteries do not need replacing.
  • Make sure that the wireless receiver and wireless transmitter are paired. The LED indicator on the transmitter is solid blue when the devices are paired. See Question 8 if you need to re-pair the devices.
  • Turn off the wireless receiver and wireless transmitter, then turn them back on.
  • Press the Reset button on the wireless receiver. See Question 11 for more information. 
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
0

Question 15: Why isn’t my mic is working?

[ Edited ]
  • Press the PWR button on the wireless receiver to turn the unit on. The headset has a sleep/standby mode feature to preserve battery life. The unit goes into sleep mode if there’s no input for 3 minutes.
  • Twist the tip of the microphone so the sound holes face your mouth.
  • Position the microphone several inches away from your mouth so it does not overload when you speak. Try to balance the microphone position and the volume setting for optimum voice level.
  • Press the ALL MUTE button (the Rocketfish logo) on the left side of the headset once to make sure that the All Mute function is not activated. The LED on the wireless receiver will light red when All Mute is activated.
  • Make sure that the volume on the wireless receiver is not turned down or muted. The LED on the wireless receiver will light orange when Mute is activated.
  • Rotate the CHAT VOLUME dial on the wireless receiver to control the chat volume.
  • Make sure the USB cable is connected to both the wireless transmitter and your device.
  • Make sure that all connections are correct and secure. Sometimes a cable may appear to be connected but it may not be pressed in all the way.
  • Make sure that the wireless receiver batteries are installed correctly. See Question 19.
  • Make sure that the wireless receiver batteries do not need replacing.
  • Make sure that the microphone isn’t plugged into the Line In port (or vice versa).
  • Make sure the headphone jack is pushed all the way into the port.
  • If you’re using an Xbox 360
    • Make sure the wireless receiver is connected to the Xbox 360 controller using the supplied chat cable. On the wireless receiver, press firmly, so no part of the silver jack is showing. This tight connection helps to make sure the cable does not fall out during gaming.
    • Try a different Xbox controller.
    • Try recording a message to a friend by selecting My Friends, Send a Message, then Add Voice. If you can hear yourself, the chat problem could be a game issue, a problem on the recipients end, or some other variable not related to the headset.
  • Try testing the microphone by connecting the headset to a smart phone and make a test call or record a memo. If you can hear yourself, the chat problem could be a game issue, a problem on the recipients end, or some other variable not related to the headset.
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
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Question 16: What Windows versions are supported?

  • Windows 7, Windows Vista, or Windows XP are supported.
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
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Question 17: What Mac versions are supported?

  • Mac OS X v10.2.8 and above are supported.
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
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Question 18: Why does my headset keep shutting off?

  • The headset has a sleep/standby mode feature to preserve battery life. The unit goes into sleep mode if there’s no input for 3 minutes. Press the PWR button on the wireless receiver to turn the unit back on.
Rocketfish Staff
Posts: 41
Registered: ‎11-29-2011
0

Question 19: How do I install batteries in the wireless receiver?

  1. Press the release button on the back of the receiver, then remove the battery compartment cover.
  2. Insert three AAA batteries (not included) into the battery compartment. Make sure that the + and – symbols on the batteries align with the + and – symbols in the battery compartment.
  3. Replace the cover.