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Visitor
Posts: 2
Registered: ‎12-26-2013
0

4-Way HDMI Splitter (Switcher) Switches Channels Unexpectedly

I bought a 4-way HDMI splitter (switcher) almost 3 years ago.  Until this Christmas, I had my Xbox 360 and PS3 plugged into it, and it worked smoothly.  My son recently received a WiiU and I received an Xbox One.  Both devices are plugged into the remaining two inputs on the splitter.  I have noticed that since I plugged the Xbox One into the splitter, it will switch channels about 45 minutes into any game or movie on any of the devices.  For example, I was watching a movie last night and the device switched to another channel at about the mid-point of the movie.  It also switches now when I am using the PS3.

 

Has anyone else encountered this issue?  My guess is that my splitter is out-of-date and is having difficulty managing the Xbox One.

 

Thank you

 

 

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: 4-Way HDMI Splitter (Switcher) Switches Channels Unexpectedly

Hello Druien77,

Welcome to Community@ Rocketfish™!

It shouldn't be switching like that.  I'm not even sure what would cause that to happen.  It has to be something with the signal from the new devices.  Is it switching to another source or that you turn on or just to a blank signal?

Regards,
Jeremy
Rocketfish™ Support

Visitor
Posts: 2
Registered: ‎12-26-2013
0

Re: 4-Way HDMI Splitter (Switcher) Switches Channels Unexpectedly

I am actually running my Xbox one directly through my receiver now and I thought I had solved the problem. However, it is still switching while I am using my older devices. The only new device running through the device now is a
WiiU. The switcher is still switching to an unused slot.
Regular Contributor
Posts: 204
Registered: ‎04-03-2013
0

Re: 4-Way HDMI Splitter (Switcher) Switches Channels Unexpectedly

Hello Druien77,

Based on your description it seems that one of two things is occuring.  Either the RF-G1185 is starting to malfunction and may need to be replaced or the IR receiver on the RF-G1185 is getting a signal that is causing it to switch.  It appears both the Wii U and Xbox One emit infrared signals that could be causing the switch to think a signal was given to change to the empty input.

 

Try blocking the IR sensor on the RF-G1185 with thick dark tape.  Block off the entire plastic panel the LEDs shine through to ensure the sensor gets covered and see if the issue continues.  If that is the cause the only way to prevent the issue will be to keep the IR sensor blocked.

Regards,
Cory
Rocketfish™ Support