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Newbie
Posts: 3
Registered: ‎12-14-2013
0

PS4 RF-CH101 headset mic not working

Hello, 

Got the headest out of the box, plugged it in, sound is working fine. Yet, I cannot speak at all. Microphone shows a red ! as it is not fully working. I have tried making sure plug is all the way in controller as had that problem with the stock one that came with it. I guess it's possible I could have gotten a faulty one from BestBuy, but it's a 90 minute drive from my home so I'm trying to see if anyone can help me out before I take the drive back to return it. Thanks.

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: PS4 RF-CH101 headset mic not working

Hello mwhisman,

Welcome to Community@ Rocketfish™!

This seems to be a common issue with the controller.  I do have a question though.  Is this in all games or just Killzone?  There is an issue in Killzone where you need to add everyone to a party chat to be able to chat with them.  I'm not ruling the headset out as the issue, but there are a lot of complaints out there right now about mics not working on the PS4.

Regards,
Jeremy
Rocketfish™ Support

Newbie
Posts: 3
Registered: ‎12-14-2013
0

Re: PS4 RF-CH101 headset mic not working

All games. I do not actually have Killzone. I have not actually tried it with in game chat, only party chat. The stock mic worked just fine same party and could talk, but when I plugged the other one in, no voice options were available. 

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: PS4 RF-CH101 headset mic not working

Hello mwihsman,

In that case, I'd return it to the store and exchange it.  It's definitely a weird issue and something we will take a look at to figure out what is going on.

Regards,
Jeremy
Rocketfish™ Support

Newbie
Posts: 3
Registered: ‎12-14-2013
0

Re: PS4 RF-CH101 headset mic not working

Ok no problem. I'll return it as soon as I can make my way down there. Appreciate the time and effort!