Reply
Newbie
Posts: 2
Registered: ‎10-17-2013
0

RF-GUV1202 Receiver and Transmitter will not pair!

I've had my Rocketfish Wireless Gaming Headset (RF-GUV1202) for about 8 months now, and up until a few nights ago, it had worked flawlessly. However, the transmitter simply will not pair with the receiver. They both just blink intermittently. I've tried doing the reset button (and it would be nice if the manual told you you had to hold it in for five seconds), the receiver blinks faster for about 30 seconds, and nothing happens. I've checked all of the connections and nothing has changed.

 

Like the majority of Americans, I kept my receipt long enough to make sure I was happy with what I bought. So please, in the interest of me keeping my sanity, do not give me the standard "Well, that sounds like a real problem, better take it back to Best Buy" I keep seeing everyone get. I don't have the receipt. Please help :-(

Regular Contributor
Posts: 655
Registered: ‎10-29-2010
0

Re: RF-GUV1202 Receiver and Transmitter will not pair!

Hello tomjenkins,
 
Welcome to Community@ Rocketfish™!
 
I'm sorry to hear you're having issues with getting the headset to pair.  Even without the receipt I would still recommend contacting your local store because there is a chance they have the receipt in their records.  If they can't find the receipt, the please contact us and we will help you get this taken care of.
 
Regards, 
Justin
Rocketfish™ Support

 

Newbie
Posts: 2
Registered: ‎10-17-2013
0

Re: RF-GUV1202 Receiver and Transmitter will not pair!

OK, so I went to Best Buy, and by some miracle they were able to retrieve my receipt. Unfortunately, that's where my good luck ends, because they told me there wasn't anything they could do, other than recycle it for me. They said their return policy only allows for 15 days, so I needed to contact Rocket Fish to use the manufacturer warranty. So, here I am. What do I need to do?
Highlighted
Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: RF-GUV1202 Receiver and Transmitter will not pair!

Hello tomjenkins,

I hate to say this, but you need to return to the store.  Take it to the geeksquad counter and tell them you need warranty work on the device.  They should take care of you without any problems.  If there is an issue, feel free to call us 800-620-2790 while you're at the store so we can help you get this taken care of.

Regards,
Jeremy
Rocketfish™ Support