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Visitor
Posts: 2
Registered: ‎09-28-2014
0

Rocketfish universal headset not working.

[ Edited ]

I've had the headset for a little over a year now, but recently the USB portion of the headset has stopped functioning. The headset and mic work fine, as well as the plugins for the TV, but trying to use the USB in a console or my PC, it doesn't work half the time. And when it does, the slightest touch cuts it all off. Is there anywhere to replace that whole portion? I feel like I need a new USB cable and control box.

 

Edit: the model is Model: RF-GUV1201

Rocketfish Support
Posts: 157
Registered: ‎07-21-2014
0

Re: Rocketfish universal headset not working.

Hello Frostisaurus,

Welcome to Community@ Rocketfish™!

It sounds like the contacts may be going faulty or have gotten corroded in the USB plug. Do you remember or have the receipt showing the date of purchase?


Regards,
Jon
Rocketfish™ Support

Visitor
Posts: 2
Registered: ‎09-28-2014
0

Re: Rocketfish universal headset not working.

Thank you!

Unfortunately, I do not. I only know I've had it for a little over a year or so, maybe closer to two now that I think about it. I know I need the in line volume control unit replaced, I just can't find it anywhere?
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Rocketfish Support
Posts: 157
Registered: ‎07-21-2014
0

Re: Rocketfish universal headset not working.

Hello Frostisaurus,

Thank you for responding!


Unfortunately because warranty servicing on these units was to exchange, this is not a unit that we have replacement parts for, or even a breakdown of what the part # for that volume control would be.


Regards,
Jon
Rocketfish™ Support