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Rocketfish Support
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Registered: ‎12-23-2011
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Question 10: How do I tell which mounting configuration I have?

  1. Carefully place your TV screen face down on a cushioned, clean surface to protect the screen from damage and scratches.
  2. If your TV has a table top stand attached, remove the stand. See the documentation that came with your TV for instructions.
  3. Temporarily hold the flat surface of the monitor plate against the back of your TV.
  4. Identify the type of mounting configuration by determining where the monitor plate lines up with the screw holes on the back of your TV or if you will need to install the adapters.
  5. Remove the monitor plate.
Mount configuration.jpg
Rocketfish Support
Posts: 623
Registered: ‎12-23-2011
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Question 11: What should I do if my TV does not match the wall mount’s mounting configurations?

  • The wall mount supports 100 × 200 mm, 200 × 200 mm, 200 × 300 mm, 200 × 400 mm, 300 × 300 mm, 300 × 400 mm, 400 × 400 mm, 600 × 600 mm, 300 × 200 mm, and 400 × 200 mm VESA mounting patterns.
  • You cannot use this wall mount if your TV does not match your TV’s mounting configurations. See the documentation that came with your TV to find out which configurations work with your TV, then purchase a wall mount with a compatible VESA mounting configuration.
Rocketfish Support
Posts: 623
Registered: ‎12-23-2011
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Question 12: What kind of screws, washers, or spacers should I use?

  • Use the mounting hardware that came with your TV, if included. This hardware is almost always in the holes on the back of the TV.
  • If your TV did not come with mounting hardware and you don’t know the correct length and diameter of the mounting screws that your TV requires, test the various sizes by hand threading the screws. If a screw is too long, you can use the included spacers to get the best fit. Select the shortest screw and spacer combination to accommodate your TV.
    Note: Using hardware that is too long may damage your TV. However, using a screw that is too short may cause your TV to fall from the mount. See the documentation that came with your TV for screw size information.

13-0241_screws.jpg

Rocketfish Support
Posts: 623
Registered: ‎12-23-2011
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Question 13: What should I do if none of the screws fit my TV?

  • Some TVs come with mounting hardware. If included, this hardware is almost always in the holes on the back of the TV.
  • Select a longer screw that fits the thread of your TV’s screw hole. Insert a spacer onto the screw, then hand thread it into the TV to check the length. Make sure that the screw is flush against the spacer, but do not over-tighten.
  • If none of the included screws fit your TV’s threads or spacers do not provide a correct fit, purchase the correct screw size from your local hardware store. You will need four screws to attach the mounting hardware to your TV. See the documentation that came with your TV for screw size information.
Rocketfish Support
Posts: 623
Registered: ‎12-23-2011
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Question 14: How do I tell if my TV has a flat, irregular, or obstructed back?

  1. Carefully place your TV screen face-down on a cushioned, clean surface to protect the screen from damage and scratches.
  2. If your TV has a table-top stand attached, remove the stand. See the documentation that came with your TV for instructions.
  3. Temporarily lay the monitor plate and adapters (if needed) on the back of your TV.
  4. Align the screw holes in the monitor plate and adapters (if needed) with the mounting screw holes on your TV.
  5. Identify which type of back your TV has:
  • If the monitor plate and adapters (if needed) lay flush against the back of your TV and do not block any jacks, you have a flat back TV. You do not need spacers to assemble the wall mount.

13-0241_flat back.jpg

 

  • If the monitor plate and adapters (if needed) block any of the jacks on the back of your TV, you have an obstructed back TV. You need spacers to assemble the wall mount.

13-0241_obstructed back.jpg

 

  • If there is a gap between the monitor plate and adapters (if needed) and some part of the back of your TV, you have an irregularly-shaped back TV. You need spacers to assemble the wall mount.

13-0241_irregularly shaped back.jpg

Rocketfish Support
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Question 15: Where do the cables that hang from my TV go?

  • After connecting the cables to your TV, secure the cables to the underside of the arm assembly with two cable ties.
  • Install the cable wrap around the cables for a neater appearance.

Cables.jpg

Rocketfish Support
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Question 16: How do I install the rear arm cover?

  • After installing the arm assembly to the wall plate, place the rear arm cover on the base of the arm assembly. The bolt at the base of the arm assembly should be covered.

Rear arm cover.jpg

Rocketfish Support
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Registered: ‎12-23-2011
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Question 17: Why do I have leftover hardware?

  • Rocketfish includes hardware to accommodate a wide variety of TV and wall types. You will have leftover hardware after installation.
Rocketfish Support
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Question 18: What should I do if my TV does not stay where I set it?

Make sure that all your equipment is correctly installed on the product before adjusting your TV. The wall mount should move smoothly and easily through the full range of motion and stay where you set it. Depending on the weight of your TV and the type of adjustment, it may take many turns to notice a difference. To adjust the wall mount tension, you need:

  • Socket wrench with a 13 mm (1/2”) socket (not included)
  • Socket wrench with an 8 mm (5/16”) socket (8 mm socket for 1/4” drive included)

arm assembly.jpg

 

If your TV won’t stay up or down:

  • If your TV won’t stay up when raised, increase the lift tension setting. Use a socket wrench with an 8 mm (5/16”) socket (8 mm socket for 1/4” drive included) to tighten the bolt on the neck of the arm assembly.
  • If your TV won’t stay down when lowered, decrease the lift tension setting. Use a socket wrench with an 8 mm (5/16”) socket (8 mm socket for 1/4” drive included) to loosen the bolt on the neck of the arm assembly.

Vertical tension_1.jpg

 

If your TV is too easy or difficult to turn from side to side:

  1. Remove the bolt cover from the adjustment bolt on the head of the arm assembly.
  2. If your TV moves too easily from side to side, use a 13 mm (1/2”) socket wrench to tighten the bolt (increase the tension) on the head of the arm assembly.
    OR
    If your TV is too hard to move from side to side, use a 13 mm (1/2”) socket wrench to loosen the bolt (decrease the tension) on the head of the arm assembly.
  3. Replace the bolt cover on the adjustment bolt.

 

Pan tension_2.jpg

 

If the arm assembly is too easy or difficult to move horizontally:

  1. Lift the arm assembly up to its highest point, then use a flathead screwdriver to remove the rear arm cover.
  2. If your TV moves too easily from side to side, use a 13 mm (1/2”) socket wrench to tighten the bolt (increase the tension) on the base of the arm assembly.
    OR
    If your TV is too hard to move from side to side, use a 13 mm (1/2”) socket wrench to loosen the bolt (increase the tension) on the base of the arm assembly.

Caution: The bottom nut will turn during adjustment of the bolt. DO NOT apply any tool to the bottom nut. Serious damage to the arm may occur if these instructions are not followed.

 

Horizontal tension_3.jpg

 

If your TV is tilting forward or backward:

  1. Loosen the adjustment knob on the side of the head of the arm assembly.
  2. Adjust your TV’s tilt position, then tighten the adjustment knob to hold the TV in place.

tilt adjustment_4.jpg

Rocketfish Support
Posts: 623
Registered: ‎12-23-2011
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Question 19: How do I uninstall my wall mount?

Warning: To avoid damage to your TV and injury, make sure that you have help while removing the TV from the wall.

 

  1. Unplug your TV from its power outlet and any devices connected to it.
  2. Use a Phillips screwdriver to remove the screw that connects the monitor plate to the arm assembly.
  3. Press the locking tab in toward your TV while lifting your TV up and off the arm assembly.
  4. Locking tab.jpg

     

  5. Use a Phillips screwdriver to remove the four screws that are attaching the monitor plate to your TV.
  6. Use a flathead screwdriver to remove the rear arm cover from the base of the arm assembly and the top and bottom covers of the wall plate.
  7. Covers.jpg

     

  8. Use a socket wrench with a 13 mm (1/2”) socket to remove the bolt, bearing, spring disk, washer, and nut from that connects the arm assembly to the wall plate.
  9. Remove bolt.jpg

     

  10. Lift the arm assembly up and off the wall plate, then remove the tubing and washer from the wall plate.
  11. Remove arm assembly.jpg

     

  12. Use a socket wrench with a 13 mm (1/2”) socket to remove the two lag bolts from the wall.
Remove wall plate.jpg