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Visitor
Posts: 4
Registered: ‎12-29-2014
0

RF-G1185 HDMI Switch Directv Compatibility Issues

I have an RF-G1185 HDMI switch, being used with an LG 32LN520B TV with a single HDCP compliant HDMI input. On the switch I have a Wii-U and a Directv client device C41-700. Both work with TV just fine alone, but through the switch the Directv box does not work. There is no sound, and a message is displayed from Directv box stating "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view program."

Seems like there's HDCP handshake issues going on, but don't know why. Have brand new high speed HDMI cables, and have tried the disconnect and reset recommendations.

Any help would be appreciated.
Rocketfish Support
Posts: 157
Registered: ‎07-21-2014
0

Re: RF-G1185 HDMI Switch Directv Compatibility Issues

Hello Jackstack,

Welcome to Community@ Rocketfish™!

HDCP does sound like the culprit of the issue you are having. Try turning off and unplugging everything. Once everything is down, start at the source device and work your way downstream. Power on the Direct client, once it is on and booted up, then power on the switch. Once it boots power on the TV and see if you get recognized signal. If you still get the same message then the Direct box does not want to allow signal to be forwarded through this switch, in which case trying a different switch will be your next option.

Regards,
Jon
Rocketfish™ Support

Visitor
Posts: 4
Registered: ‎12-29-2014
0

Re: RF-G1185 HDMI Switch Directv Compatibility Issues

Jon,

Thanks for taking the time to respond. I had tried your recommendation previously, but slowly and methodically did so again, to no avail. Are you recommending that I return this unit and purchase another model? This was the only HDMI switch carried at my local Best Buy. I have the receipt I believe, but the box was disposed of in the Christmas chaos. Does Rocketfish carry a compatible HDMI switch?
Rocketfish Support
Posts: 157
Registered: ‎07-21-2014
0

Re: RF-G1185 HDMI Switch Directv Compatibility Issues

Hello Jackstack,

Thank you for responding.

Trying a different switch would be the next step. The store may still take the unit without the packaging, but that is going to be a case of store discretion. Unfortunately, at this time this is the only switch that Rocketfish is offering.


Regards,
Jon
Rocketfish™ Support

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Visitor
Posts: 4
Registered: ‎12-29-2014
0

Re: RF-G1185 HDMI Switch Directv Compatibility Issues

Jon,

Unfortunately, Best Buy would not accommodate a return without original receipt or box which got lost in the Christmas cleanup here at home. I've always trusted Rocketfish products. Dissappointed that a switch like this would have compatibility issues with devices from the most popular television carrier in the country. $60 Best Buy gift card out the window. Tough pill to swallow. Perhaps a notification on the box that compatibility issues are common with some Directv devices would be prudent.