12-29-2014 02:16 AM
12-29-2014 11:48 AM
Welcome to Community@ Rocketfish™!
HDCP does sound like the culprit of the issue you are having. Try turning off and unplugging everything. Once everything is down, start at the source device and work your way downstream. Power on the Direct client, once it is on and booted up, then power on the switch. Once it boots power on the TV and see if you get recognized signal. If you still get the same message then the Direct box does not want to allow signal to be forwarded through this switch, in which case trying a different switch will be your next option.
12-30-2014 11:31 PM
12-31-2014 11:21 AM
Thank you for responding.
Trying a different switch would be the next step. The store may still take the unit without the packaging, but that is going to be a case of store discretion. Unfortunately, at this time this is the only switch that Rocketfish is offering.
01-02-2015 05:35 PM