08-27-2015 05:43 PM
09-02-2015 09:33 AM
Hello manda08,
Welcome to Community@ Rocketfish™!
Our MHL adapter is essentially just a cable used to connect two compatible devices. All we have to check on the Rocketfish side is the connections. If you are using the RF-G1300 then you only need to check the connection on the phone and TV. If you are using the RF-G1171 (The current model) then you have to check the connections on the phone and TV as well as a power cable to the adapter.
The odds of two of these being bad is slim. The next step would be to check the settings on the other devices.
Regards,
Ryan
Rocketfish™ Support