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Visitor
Posts: 2
Registered: ‎02-14-2014
0

Lighted iphone 5 charger not working

I received this as a gift for Christmas. The last 2 weeks it has started to stop charging. It will charge the phone to about 40% and stop. The lighting used to be a smooth flow as it charged but not it is choppy and flashes as it charges.
Regular Contributor
Posts: 655
Registered: ‎10-29-2010
0

Re: Lighted iphone 5 charger not working

Hello Lvmommy2k,
 
Welcome to Community@ Rocketfish™!
 
We'll be happy to look into this concern if you'll please reply with your Rocketfish product model number.
 
Regards,
Justin
Rocketfish™ Support
Visitor
Posts: 2
Registered: ‎02-14-2014
0

Re: Lighted iphone 5 charger not working

It is model RF-LASC5W.

I have an iphone 5 running iOS 6.1.2. It charges for about 15-30 minutes. The "chasing" motion of the lights is gone. It now flashes as it charges. I took it off the wall socket after it stopped charging, hoping to "reset" it and almost burned myself. The charger and the standard iphone wall adapter it was connected to were VERY hot.
Regular Contributor
Posts: 655
Registered: ‎10-29-2010
0

Re: Lighted iphone 5 charger not working

Hello Lvmommy2k,
 
I apologize that the RF-LASC5W is not working as it should. With your description of what has happened, I would recommend bringing it and the receipt, back to the place of purchase to pursue warranty replacement options. The RF-LASC5W comes with a 1-year manufacturer's warranty. 
 
Regards, 
Justin
Rocketfish™ Support