10-24-2014 01:57 PM
I have went through 2 phones in less than a month... I am using the red lighted micro usb cable... this is the 2 phone that has a fried battery... Anyone else heard of the chargers causing problems?
10-25-2014 09:35 AM
Welcome to Community@ Rocketfish™!
If you feel that this cord is damaging your phone, You will need to contact us as soon as possible at 1-800-620-2790 so that one of our phone agents can submit a case for review and research.
10-28-2014 12:42 PM
Thank you for the information!
I located your case information, and the person handling that should be responding to you via email shortly. The response timeframe is business hours, so the weekend can make it seem like it slipped thru the cracks, but they do have your case in process.