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Newbie
Posts: 2
Registered: ‎10-24-2014
0

charger messing up my phone

I have went through 2 phones in less than a month... I am using the red lighted micro usb cable... this is the 2 phone that has a fried battery... Anyone else heard of the chargers causing problems?

Rocketfish Support
Posts: 157
Registered: ‎07-21-2014
0

Re: charger messing up my phone

Hello kestner8877,

Welcome to Community@ Rocketfish™!

If you feel that this cord is damaging your phone, You will need to contact us as soon as possible at 1-800-620-2790 so that one of our phone agents can submit a case for review and research.

Regards,
Jon
Rocketfish™ Support

Newbie
Posts: 2
Registered: ‎10-24-2014
0

Re: charger messing up my phone

i did make contact. i am still waiting on an email they said i would recieve... it has messed up charging ports and battery on my galaxy s4 and now also on my s5 active.

Rocketfish Support
Posts: 157
Registered: ‎07-21-2014
0

Re: charger messing up my phone

Hello kestner8877,

Thank you for responding!

In that case I'm going to IM you for some information so I can look into your case.

Regards,
Jon
Rocketfish™ Support

Rocketfish Support
Posts: 157
Registered: ‎07-21-2014
0

Re: charger messing up my phone

Hello kestner8877,

Thank you for the information!

I located your case information, and the person handling that should be responding to you via email shortly. The response timeframe is business hours, so the weekend can make it seem like it slipped thru the cracks, but they do have your case in process.

Regards,
Jon
Rocketfish™ Support